Can I update or modify, cancel, or transfer my pass(es)?
UPDATE / MODIFY
Attendees may update their registrations at any time by one of four ways...
- Via the "modify" link in the confirmation email sent to each individual attendee.
- Look for the link at the top of the registration form that says "ALREADY REGISTERED? Click to modify or cancel" to start the process.
- Call MCI support at +1 (972) 349-5453 or email... IMTC@mcievents.com
- You may also update your name, job title, and company at check-in at the conference before you print your name badge.
CANCELLATION
Cancel your pass(es) at any time through January 28, 2026. Registration cancellations must be submitted in writing to
IMTC@mcievents.com. Registration cancellations will be subject to a cancellation fee of $55 for each Full pass, $35 for Edu/Gov/NGO and 1-Day passes, and $15 for Student passes. All other refunded items are charged approximately 4% per item.
Cancellations will not be accepted, and event fees will not be refunded, for requests that are received after January 28, 2026.
SHARING
Sharing passes is not allowed.
TRANSFER
If you are unable to attend, you may send someone in your place. Substitutions may be made 7 days or more prior to the start of the show. The request must be in writing by the original registrant.
Call MCI support at +1 (972) 349-5453 or email...
IMTC@mcievents.com. Give them the following information for the person you want to transfer your pass to:
- Name
- Job Title
- Company
- Address (if different than your own)
- Phone
- Email
- Dietary preferences (if any)
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Who can I call to discuss my registration and/or help with the registration form?
For help with registration, call +1 (972) 349-5453 or EMAIL MCI SUPPORT.
Do I need to bring a printed ticket or proof of registration to the event?
No. We have your registration information at the Registration desk (located in front of Halls B & C in the Oregon Convention Center). You will be able to check in at self-service kiosks using your email address. OR, for even faster check-in you will ...
Who may I contact for registration help and conference questions?
Help with the registration form For registration questions or needs, call +1 (972) 349-5453 or EMAIL MCI SUPPORT. They can help with: Registering individuals and groups General registration form issues and errors Help with general event questions See ...