What is the refund policy?

What is the refund policy?

ATTENDEES

Cancel your pass(es) at any time through February 19, 2025 for a full refund, minus refund service fees. There are no refunds for attendee, exhibitor, or tour passes after February 19, 2025.

To cancel, do one of the following...
  1. Click the “modify/cancel” link in the confirmation email you received, or...
  2. Go to the registration form and look for the link at the top of the form that says "ALREADY REGISTERED?" Follow the steps until you submit your modification or cancellation and reach the confirmation page that shows you have been successful in modifying or canceling. 
There is a refund service fee of $50 for each Full pass, $30 for Edu/Gov/NGO and 1-Day passes, and $15 for Student passes. All other refunded items are charged approximately 3% per item.

EXHIBITORS

If an exhibitor desires to cancel its exhibitor contract (signed at time of purchase), the exhibitor may only do so by giving written notice to show management with evidence of receipt. If the cancellation is received by October 31, 2024, then the exhibitor will remain liable for 50% of the total exhibit fee. Otherwise, the exhibitor will remain liable for 100% of the total fees. 

SPONSORS

Sponsors are liable for 100% of all fees paid or payable in respect of sponsorships, regardless of when the sponsorship contract is executed or cancelled by the sponsor.

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